If a ticket is created for Administrative Computing the following questions and answers must be included in the ticket.
General Helpdesk Questions:
1. When did it work last?
2. Has it ever worked on this computer?
3. Are you attempting to connect from home, or are you on campus?
4. Is this the same computer you always use?
5. Are there any other programs that are not working right?
6. What browser are you using and what version is it?
To find version
In Internet Explorer:
Go to help then click on About Internet Explorer
In FireFox:
Go to help then click on About Mozilla Firefox
Items in this Section
Web Advisor
