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Welcome to The Office of Information & Technology Services at Washington & Jefferson College. IT Services is available to assist you with your academic and administrative technology needs. Every faculty and staff member receives an account on the W&J network. Through this account you can access academic and administrative systems, e-mail, Web servers, Internet, our ITS Policies and Procedures, and many other services. If you're new to W&J you may find the following overview to be helpful. Should you have any questions please email the Helpdesk or call at campus extension 6022.

The Helpdesk

The IT Services Helpdesk is "support central" for all technology related requests, problems and questions. The Helpdesk is staffed from 8:00 a.m. until 7:00 p.m. Monday through Thursday, and from 8:00 a.m. until 5:00 p.m. on Friday. The Helpdesk is available to address questions about hardware, software, media, technology room reservations, account and resource access, networking, academic technology, and administrative computing. In addition to the professional staff, trained and capable student workers are available to assist. Calls are processed as they arrive and are automatically escalated when necessary.

You can contact the Helpdesk in any of several ways. Click here for Helpdesk contact options.

Purchase a computer or software at a discount

IT Services has established several purchasing arrangements with well known companies to provide computer technology and software to students at academic discounted rates.  When you purchase computers with the academic discount you may save as much as 4% to 12% on your total purchase.  At specific times, such as during special promotional offerings, discounts may be as high as 25% or more. 

Certain software packages can be quite expensive.  With the help of the Association of Independent Colleges and Universities in Pennsylvania (AICUP), we have established an on-line store at Journey Education.  This store provides substantial software discounts through Journey's Education's academic discount initiative.  Links to on-line stores for Dell, Apple Computer and Journey Education can be found at http://wiki.washjeff.edu/display/hd/Online+Stores.

Logging In

IT Services creates network accounts for each new faculty or staff member. The account information is then sent to the immediate supervisor (for faculty, we provide that information to the Academic Affairs Office), who in turn distributes it to the new employee. Usernames for faculty and staff members generally follow a standard convention of first initial, followed by last name. For example, John Doe's username is jdoe. The initial account password is assigned by IT Services, and users are required to change their password during their first account login, and then on a regular basis in accordance with the password policy. User names are not case sensitive, but passwords are. Users are encouraged to change their passwords frequently. The Password Policy can be found on the ITS Policies and Procedures page.

E-mail

Every employee has an email account. IT Services supports Microsoft Outlook and Outlook Web Access.

Connecting to Wireless

You can find instructions how to connect to wireless at the following link. http://wiki.washjeff.edu/display/hd/Wireless+Instructions.
Locations of wireless on campus

Network Folders

Network folders are located on College owned servers and can be use to safely store and access files from anywhere on campus. Some network folders are used for sharing files that many people need. Access to these folders is often restricted to a specific group of users, such as all members of a faculty committee or all members of a particular administrative office.

In addition to these shared network folders, each faculty/staff member has access to a personal network folder - "the Home folder".  The Home folder is a private location with 7 GB of storage where you can store important files for easy access from any computer on campus. You are the only person who can see or access the contents of this folder. When you log in, the Home folder automatically appears on your desktop. It is a good location to store backups of your important individual files (however, please do not make this the destination for a system-wide backup). 

Network Connectivity

IT Services maintains an extensive wired network of more than 50 campus buildings. Connections are installed in every faculty and staff office, all classrooms and study areas, all dormitory rooms, and most meeting rooms across campus. Wireless connectivity is supported in a growing number of locations, some of which include the Library, the Campus Center/Commons complex, Burnett, the Technology Center, Swanson Science Center, a number of dormitories, the Hub, and many outdoor areas across campus.For a full list of areas with wireless access please follow this link:

Wireless Map

Please contact the Helpdesk for more information on network connectivity.

WebAdvisor

All employees have a WebAdvisor account which provides a summary of your employee profile, as well as other information that may be specific to your position and responsibilities. Faculty members can access course and advisee data, and faculty chairmen and staff members who are responsible for departmental budgeting can view their department's financial information. WebAdvisor can be accessed from any computer, on campus or off, by navigating to http://www.washjeff.edu and selecting WebAdvisor from the Quicklinks drop down box.

Academic Technology

Academic Technology has attempted to provide much information on our wiki site so that faculty can "self serve," but we know sometimes that generic information may not seem to apply to your situation, or you may want an experienced guide to help navigate all that's "out there."  The Teaching Technology wiki page provides some information for the instructional technology resources W&J provides our faculty as well as contact information for our instructional technologist.

Sakai

W&J uses Sakai as our Learning Management System (LMS), and all faculty members and students have access to Sakai for course instruction purposes. Faculty and students are also able to create project sites within Sakai to use for clubs, service groups, activities, and collaboration (with peers on and off campus). An instructional technologist is available to assist faculty with the use of Sakai and on-line development of instructional materials. Sakai can be accessed from any computer on or off campus by navigating to http://www.washjeff.edu or by selecting W&J Sakai when you hover your mouse cursor over Faculty/Staff on www.washjeff.edu.
Resources for common tasks in Sakai are available on our Sakai wiki site.  We have also setup a project site in Sakai that provides detailed training and quick start guides as well as video tutorials.  This project site is labeled the W&J Sakai Coordination Site and can either be found in your course tabs within Sakai or under your "My Active Sites" tab.  If you do not see if, please contact the Helpdesk, and they will give you access.

ID Cards

Your ID card is your access key to resources, activities, events and buildings across campus. You should protect your ID card in the same way you would protect a personal credit card. Accessing buildings after hours, checking out books from the Library, and gaining entrance to arts and athletic events all require a valid ID card. Employees are able to purchase points on their ID card from the Business Office in Thompson Hall, and then use the points for bookstore and dining hall purchases. A lost card should be reported immediately to the Office of Protection Services at campus extension 6032, or by dialing (724)223-6032 from off campus.

Media Services

About 50% of the classrooms on campus are media ready. Several other presentation rooms also have permanently installed media equipment and can be reserved through the campus scheduler. In addition to these rooms IT Services maintains a pool of portable projectors, VCR/DVD players, and other equipment for short term loans. Please contact the Helpdesk for more information or to place an equipment reservation. 

Training

IT Services provides a variety of training classes throughout the year. Classes are frequently offered on general topics like Microsoft Office applications, and on more specific topics for academic technology and administrative computing purposes. Please see the ITS Training Calendar for a list of available training classes and for registration information.

Telephone Service

W&J is an IP telephony site, and as such, all phone traffic is routed over the campus data network. Our internal IP phone system is connected to a gateway that allows local and long distance phone service via USLec, our external phone service provider. All typical business phone features are available on the internal IP phone system.

Full-time faculty and staff have voice mail accounts. A link to instructions for using the voice mail system can be found on the left-hand navigation bar. Instruction manuals for several IP telephone models are also available.

The central number for the College is (724) 222-4400. During normal business hours this number is answered by a switchboard operator who will transfer in-bound calls to campus extensions. Outside callers may also reach faculty and staff members by dialing our auto-attendant at (724) 503-1001 and then entering the correct extension number. To reach students from off campus locations callers should dial (724) 503-1070 and then enter the student's extension number when prompted.

You can place on-campus calls to faculty, staff and students simply by dialing the correct 4-digit extension number. To place an off-campus call dial '9', followed by the area code and number. Please note that you will not hear a second dial tone after pressing '9'. For long distance calls you will need to dial 9-1- plus the area code and number.

In case of an emergency you should always dial 911. For your safety, there are emergency phones located throughout campus. These phones are clearly marked and can be found along common walkways and near some building entrances. Each phone has a blue beacon light, and is clearly visible at night.

Directory Services

The Campus directory can be accessed by navigating to http://www.washjeff.edu and selecting the Directory link from the menu bar at the top of the page. An on-campus directory search for faculty and staff members will return their file photo, name, title, department, office, phone number, and e-mail address. From off-campus, a directory search will return all of the same information except file photo and office location. Directory searches for students will only return their name, campus box, phone number, and e-mail address. You may have your directory information removed from the on-line listing by contacting the Office of Human Resources.

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