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Problem

When you attempt to login to Colleague UI, you receive the following error message.

UI session was unable to authenticate successfully against the database. Message returned was: In UT.SUBROUTINES\_UI_PRCSR_LAUNCHER at line 205 No more data after continuation mark, mark ignored. In UT.SUBROUTINES\_UI_PRCSR_LAUNCHER at line 205 In Paragraph. 

Solution

This error is caused by having a backslash (\) in your password. To correct this error you will need to change your password so that it does not have a backslash (\) character in it. For example, if your password is Password\123 you could change it to Password$123. Some examples of special characters that you may use in your password are as follows: dollar sign ($) or exclamation point (!).